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PRIVACY POLICY
Welcome! ADDCO takes seriously the issue of safeguarding your privacy online. We do not share the information you provide with any other company, outside source, or any person not employed by ADDCO. Every transaction conducted online or by phone is secured for your protection. To make a purchase ADDCO does collect some information about you, including credit card and contact information, and uses the information for the sole purpose of conducting the sale of an electric fireplace or any other product ADDCO offers on the website. If you use a credit card to purchase a product by any payment method we offer, either online or by phone, we will charge the credit card the exact purchase price. There are no hidden taxes, fees, or charges. After the sale has been completed the credit card information is deleted from our system and/or destroyed. The charge will appear on your credit card statement under ADDCO. If you any questions regarding our privacy statement we encourage you to call Bob at 1-800-555-0564.

IMPORTANT INFORMATION
Online orders for Burley and Current Flame products can be delivered to the continental United States and Canada
All other products ordered online are for continental United States delivery only
All non-defective returns may be subject to a restocking fee
Visa, Master Card, American Express and Discover are accepted
Your credit card is charged when your telephone order is placed
Your credit card is charged after order confirmation by ADDCO (online orders only)
Google Checkout and Paypal are accepted (online orders only)
Item availability and prices subject to change without notice
Manufacturer's warranties in effect at time of purchase apply
Manufacturer's specifications subject to change without notice
ADDCO is not responsible for typographical errors on our website

DELIVERY POLICY
Your order will be shipped by either UPS ground or a freight company. We will call you with the delivery schedule for your order. The closest freight terminal to you will call you to arrange an outside delivery time if your order is shipped by a freight carrier. If your order is shipped via UPS, you will be required to sign for your package. Normally, it takes 3-5 days to reach West Coast terminals and 5-7 days to reach all other terminals within the continental US from Portland, Oregon. Orders placed by telephone or through ElectricFireplace.com's cart system typically ship 48 hours from the time you place your order. Be aware that you may need assistance moving the freight from the delivery truck to your location. Some packages may weigh more than 100 lbs.

INSIDE DELIVERY
We can provide inside delivery for most orders. You will need to order by phone if you require inside delivery service. Inside delivery cost ranges from $35 - $95. $35 delivery charge is a 'no stairs' delivery charge, typically to a garage or covered area. Up to $95 is for delivery that requires moving the packages up a flight of stairs or to higher floors by an elevator. Maximum weight for inside delivery is 200 lbs. per box.

DAMAGE POLICY
You are required to inspect the packages immediately upon delivery for outside box damage. If the box(s) is damaged, you and the driver should inspect the contents of the box for damage. If you do not thoroughly inspect each package, we cannot and will not be responsible for any claims made regarding damaged items. If your package(s) is deemed too damaged for delivery, you must write "damaged - refused delivery" on the delivery receipt. Some orders have multiple packages and if any part of your order is damaged, refuse the entire order and write "damaged - refused delivery." Some packages will show slight damage normal to shipping. On the delivery receipt, make note of any damages when you sign for your order. Please inspect the product immediately for any possible concealed damage. In order for ADDCO to make any replacements, we must be notified of any damages within 24 hours of delivery.

If you decide to file a damaged claim with the freight company, ADDCO assumes no more responsiblity for the return, replacement, or refund of the damaged freight.

CANCELLATION POLICY
If you need to cancel an item(s) you have ordered, you must call 1-800-555-0564 or 1-800-965-3850 for an authorization number within 24 hours of placing your order.

RETURN POLICY
If decide to return an item(s) you have ordered, you must call 1-800-555-0564 or 1-800-965-3850 for an authorization number within 48 hours of receiving your product(s). All non-defective returns must be made within 10 days. Non-defective returns may be subject to a restocking fee. RETURN FREIGHT FEES WILL BE APPLICABLE ON ALL RETURNS. ADDCO will not accept returned merchandise beyond 30 days of the date of purchase.

Return Shipping: You must save all packing materials and repack the unit and all other accessories as received. ADDCO must receive the unit and all other accessories in good condition before we will refund your money.

ADDCO CONTACT INFORMATION
For damaged shipments, immediately call the ADDCO shipping department at 1-800-965-3850.
For shipping, parts, and/or installation questions, or warranty coverage, call 1-503-289-3850 or email ADDCOwarehouse@aol.com.
For all other inquiries, call 1-800-555-0564 or 1-800-965-3850 PST.