| Q:
ARE THE ELECTRIC FIREPLACE PRODUCTS APPROVED AND CERTIFIED?
A: YES,
THE PRODUCTS HAVE BEEN CSA OR UL APPROVED.
Q:
WHERE DO I FIND PRODUCT INFORMATION?
A:
CLICK HERE TO VIEW THE PRODUCT PAGE.
Q: DO
YOU HAVE SPEC SHEETS FOR PRODUCTS?
A: YES,
SPEC SHEETS ARE PROVIDED ON EACH PAGE FOR
PRODUCTS THAT REQUIRE SPEC SHEETS.
Q:
DO
YOU RECOMMEND A SURGE PROTECTOR FOR THE 110V PLUG IN UNITS?
A:
YES.
IT WILL HELP PROTECT YOUR UNIT FROM ELECTRICAL SURGES AND SPIKES
ESPECIALLY WHEN THE HEATER IS ON.
Q: WHERE DO I FIND THE PRICES?
A:
ON EACH INDIVIDUAL PRODUCT PAGE OR CALL 1-800-555-0564.
Q:
DO YOU HAVE THE PRODUCTS IN STOCK?
A.
YES. WE USUALLY HAVE ALL PRODUCTS IN STOCK.
Q:
DO YOU HAVE A CATALOG OF ALL PRODUCTS?
A:
NO. YOU CAN PRINT OUT OUR WEB PAGES.
Q:
HOW EFFICIENT ARE ELECTRIC FIREPLACES?
A:
100% EFFICIENT. ALL ENERGY
IS CONVERTED TO HEAT.
Q: DO THE ELECTRIC FIREPLACES HAVE HEATERS?
A:
YES. THE ELECTRIC FIREPLACES AND STOVES HAVE HEATERS.
Q: ARE ALL OF THE PRODUCTS PORTABLE?
A:
NO. ONLY THE PLUG IN VERSIONS ARE PORTABLE.
Q: DO YOU HAVE 240V BUILDER MODELS?
A:
YES. CLICK HERE.
Q: CAN THE FLAME, BRIGHTNESS, AND HEAT BE ADJUSTED?
A:
MOST OF THE UNITS HAVE CONTROLS ON THE ELECTRIC FIREPLACE OR ON
THE REMOTE.
PRODUCT DETAILS CAN BE FOUND ON EACH INDIVIDUAL PRODUCT PAGE.
Q: DO I NEED SPECIAL WIRING TO INSTALL THE UNIT.
A:
NO. 120V - JUST PLUG-IT-IN TO A STANDARD OUTLET.
A:
YES. 240V - ELECTRICIAN INSTALLATION RECOMMENDED.
Q: HOW MUCH HEAT DO THEY PUT OUT?
A:
750 BTUs TO 10,000 BTUs OF TOTAL HEAT.
Q: CAN I OPERATE THE UNIT WITHOUT HEAT?
A:
YES. THE HEATER/FAN IS ON A SEPARATE CONTROL.
Q: WHAT DOES IT COST PER HR WITHOUT HEAT (Flame Only)?
A:
COST VARIES BETWEEN $.04 - $.08/ HOUR (Varies In Each State)
Q: WHAT DOES IT COST PER HOUR WITH HEAT AND FLAME?
A:
COST = VARIES BETWEEN $.08 - $.15 /HR.(Varies In Each State)
Q:
HOW LONG IS THE WARRANTY?
A:
1 TO 10 YEARS FROM PURCHASE FROM THE MANUFACTURER.
Q:
CAN I OPERATE THE UNIT WITH A REMOTE?
A:
YES. ON/OFF OR MULTIFUNCTION REMOTES ARE AVAILABLE WITH ALL ELECTRIC
FIREPLACES AND STOVES.
Q:
HOW LONG DOES IT TAKE TO INSTALL AN ELECTRIC FIREPLACE?
A:
NORMALLY, LESS THAN ONE HOUR.
Q:
WHAT COMES WITH THE FREE-STANDING UNITS?
A:
THE FIREPLACE, TRIM KIT, AND SURROUND/MANTEL.
Q: CAN I INSTALL IT MYSELF?
A:
YES. THE FIREPLACE, TRIM KIT AND MANTEL ARE D.I.Y. PRODUCTS.
Q:
CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR
PELLET FIREPLACE?
A:
YES. THE OPENING DIMENSIONS ARE REQUIRED TO SELECT AN INSERT.
Q: ARE THE SURROUND/MANTELS FREE-STANDING?
A:
YES. WALL AND CORNER UNITS.
Q: CAN I USE MY EXISTING SURROUND/MANTEL?
A:
YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.
Q: CAN I INSTALL THE INSERT IN AN ENTERTAINMENT CENTER?
A:
YES. YOU CAN INSTALL THE FIREPLACE ANYWHERE.
Q:
HOW DO I CARE FOR THE MANTEL?
A: DUST WITH A POLISH MOISTENED CLOTH. POLISH
CUSHIONS THE CLOTH, ELIMINATING THE SCRATCHING THAT OCCURS WITH
DRY DUSTING. DUST WILL SCRATCH THE FURNITURE SURFACE IF NOT REMOVED
PROPERLY.USE
A SOFT, CLEAN CLOTH THAT WON'T SCRATCH THE SURFACE. AVOID COURSE
OR SCRATCHY MATERIALS OR FABRICS. AVOID USING SOAP AND WATER ON
FURNITURE.
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